TERMS AND CONDITIONS

1. General Information
This website serves as the online store for the brand VENOM BY SARAH. By using this website, you agree to the following terms and conditions.

2. Prices and Payment
All prices are listed in euros (€) and include VAT. Payment is made using the available methods indicated in the shopping cart.

3. Shipping
Shipping is available within [Croatia / EU]. Delivery time is 2–14 business days unless otherwise stated.

4. Returns and Complaints

Due to hygiene standards and customer safety, lingerie cannot be returned or exchanged once the order has been delivered and the packaging opened. Please carefully check the size chart and product description before purchasing to select the perfect fit and style.

Returns and exchanges are only possible in cases of incorrect  products. In such cases, please contact us within 48 hours of receiving your order at info@venomsupport.com and provide photos of the product and packaging. Returns will be approved after our team verifies the error on the brand's side, and return shipping costs will be covered by Venom by Sarah. 

5. Personal Data Protection (GDPR)
Your data is used exclusively for processing your order and will not be shared with third parties. You can read more about this in our Privacy Policy.

6. Changes to Terms
We reserve the right to change these terms at any time. All changes will be posted on this page.

7. Contact
For any questions, you can contact us via email at: info@venomsupport.com